At pk399, we take the privacy of every Pakistani player seriously. This Privacy Policy sets out exactly what personal data we collect, why we collect it, how we protect it, and what rights you hold over your information at all times. We believe in complete transparency — no hidden clauses, no surprises.
This Privacy Policy applies to all personal data processed by pk399 in connection with your use of the pk399 platform, including the website at https://pk399.vip, any associated mobile interfaces, customer support channels, and promotional communications. It governs how pk399 handles data belonging to registered players, prospective players who browse the platform, and individuals who contact pk399 for support or information.
By accessing pk399 or registering an account, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. If you do not agree with any part of this Policy, you should cease using the pk399 platform and contact our support team to request account closure.
Plain Language Commitment: pk399 is committed to writing privacy documentation in plain, accessible English. Where legal terminology is unavoidable, we provide clear explanations. If any part of this Policy is unclear to you, please reach out to our support team at [email protected] — we are happy to clarify.
This Policy should be read alongside the pk399 Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between pk399 and its players.
For the purposes of applicable data protection legislation, pk399 acts as the data controller in respect of all personal data collected from players and users of the pk399 platform. As data controller, pk399 determines the purposes for which personal data is processed and the means by which that processing is carried out.
All data-related enquiries, subject access requests, deletion requests, and complaints should be directed to:
Data Protection Contact — pk399
Email: [email protected] (plain text — not a clickable link)
Platform: https://pk399.vip
Live Chat: Available 24/7 via the pk399 platform
Serving players from: Karachi, Lahore, Islamabad, Faisalabad, and all of Pakistan
pk399 has appointed a dedicated data compliance function responsible for overseeing all personal data processing activities and ensuring ongoing adherence to this Privacy Policy. Where a formal response to a data rights request is required, pk399 will acknowledge receipt within five (5) business days and provide a substantive response within thirty (30) days.
pk399 collects only the personal data that is necessary to provide a safe, compliant, and high-quality gaming experience. The categories of personal data we collect are set out in the table below:
| Data Category | Specific Data Points | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC / passport / driver's licence number and copy | Registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, province, Pakistan) | Registration and account updates |
| Financial Data | JazzCash / EasyPaisa account number, HBL / UBL / Meezan Bank account details, PKR deposit and withdrawal history, transaction timestamps | Cashier and payment processing |
| Gaming Activity Data | Bet history, game sessions, wagering amounts (PKR), wins, losses, bonus utilisation, login timestamps | Continuous platform usage |
| Technical Data | IP address, device type and OS, browser type and version, geolocation (country/city level), session duration | Automatic collection on access |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with pk399 | Customer support interactions |
| Responsible Gaming Data | Self-imposed limits (deposit, loss, session), cooling-off periods, self-exclusion requests, responsible gaming questionnaire responses | Player protection tools |
pk399 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data beyond what is strictly necessary for responsible gaming assessments at the player's explicit request.
pk399 collects personal data through the following channels and mechanisms:
The majority of personal data held by pk399 is provided directly by you during the account registration process, KYC document submission, cashier transactions, responsible gaming tool activation, and communications with our support team. You are in control of what you share with us at these touchpoints.
When you access the pk399 platform, our systems automatically collect certain technical data including your IP address, browser fingerprint, device identifiers, and session activity. This data is collected via server logs, cookies, and similar tracking technologies. See Section 8 for full details on our cookie practices.
In limited circumstances, pk399 may receive personal data about you from third-party sources, including:
Data Minimisation: pk399 applies a strict data minimisation principle. We do not collect data that we do not have a clear, documented purpose for. If we no longer need a category of data, it is deleted or anonymised in accordance with our retention schedule (see Section 10).
pk399 processes personal data only where a valid legal basis exists under applicable data protection law. The table below sets out our primary processing purposes and the corresponding legal basis for each:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation, management, and player authentication | Performance of contract |
| Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank | Performance of contract |
| KYC identity verification and age verification (21+ compliance) | Legal obligation / Legitimate interest |
| Anti-money laundering (AML) and fraud prevention screening | Legal obligation / Legitimate interest |
| Responsible gaming monitoring and player protection interventions | Legal obligation / Vital interest |
| Customer support and complaint resolution | Performance of contract / Legitimate interest |
| Personalisation of gaming experience and bonus offers | Legitimate interest / Consent |
| Direct marketing communications (email, in-platform notifications) | Consent (opt-in required) |
| Platform security, fraud detection, and abuse prevention | Legitimate interest |
| Statistical analysis and platform improvement | Legitimate interest (anonymised data) |
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, use the unsubscribe option in any pk399 communication or contact support at [email protected].
As an internationally licensed gaming platform serving Pakistani players, pk399 is obligated to operate a robust Know Your Customer (KYC) programme. KYC verification serves three primary purposes: confirming that players are at least 21 years of age, verifying the identity of the individual behind each account to prevent fraud and impersonation, and meeting anti-money laundering compliance requirements.
KYC verification at pk399 typically requires the submission of one or more of the following documents:
KYC documents submitted to pk399 are processed solely for identity and age verification purposes. They are stored in encrypted form on secure servers with restricted access limited to the pk399 compliance team and authorised third-party verification service providers operating under binding data processing agreements. KYC documents are not used for marketing purposes and are not shared with any third party outside of explicit compliance requirements.
Age Verification: pk399 maintains a strict 21+ only policy across all gaming products. All accounts are subject to age verification, and any account found to belong to a player under 21 years of age will be immediately suspended in accordance with our Terms & Conditions and responsible gaming obligations.
All financial transactions on pk399 are denominated in Pakistani Rupees (PKR) and processed through our supported payment partners: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. pk399 does not store full payment credentials (such as full bank account numbers or complete mobile wallet credentials) on its own servers. Payment data is tokenised and processed directly by the relevant payment service provider under their own security and data protection frameworks.
pk399 retains transaction records — including deposit amounts, withdrawal requests, payment method type, and timestamps — for regulatory compliance, AML monitoring, and dispute resolution purposes. These records are retained for the period specified in Section 10 (Data Retention).
No Currency Conversion: pk399 processes all player transactions in PKR only. No foreign currency conversion is applied at any stage of the deposit or withdrawal process. There are no hidden exchange rate charges embedded in pk399's payment flow.
pk399 uses cookies and similar tracking technologies to ensure the platform functions correctly, to improve the player experience, and to gather analytics data that helps us understand how the platform is used. Below is a summary of the cookie categories in use:
These cookies are essential for the pk399 platform to operate. They enable core functions such as maintaining your logged-in session, remembering your language and currency preferences, and ensuring secure page transitions. These cookies cannot be disabled without breaking core platform functionality.
pk399 uses privacy-respecting analytics tools to understand aggregate player behaviour — such as which games are most popular among players in Karachi, Lahore, and Islamabad, and how players navigate the cashier. Analytics data is processed in aggregated, anonymised form wherever possible and is never used to identify individual players for marketing purposes without consent.
These cookies remember your personalisation preferences — such as your preferred game category, notification settings, and responsible gaming limit configurations — so that your experience is consistent across sessions without requiring you to re-enter preferences each time.
pk399 may place marketing cookies on your device where you have provided explicit consent via the pk399 cookie preference centre. These cookies are used to ensure that any pk399 promotional content you encounter — whether on our own platform or on partner properties — is relevant to your interests and gaming history. You may withdraw consent for marketing cookies at any time via your account settings.
Cookie Control: On your first visit to pk399, you will be presented with a cookie consent banner allowing you to accept, reject, or customise the categories of cookies placed on your device. You can update your preferences at any time from the cookie settings link in the pk399 platform footer.
pk399 does not sell personal data to third parties. We share personal data only where it is strictly necessary for the delivery of our services, for legal compliance, or where you have given your explicit consent. The categories of third parties with whom we may share your data are as follows:
All third parties who receive personal data from pk399 are required to implement appropriate technical and organisational security measures and are prohibited from using pk399 player data for any purpose beyond the specific service they are providing to pk399.
No Third-Party Marketing: pk399 will never share your personal data with third-party advertisers, data brokers, or marketing agencies for their own marketing purposes. Any marketing communications you receive from pk399 will be exclusively from pk399 itself, based on your expressed consent.
pk399 retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | 5 years after account closure | AML regulatory obligation and dispute resolution |
| KYC Documents | 5 years after account closure | Regulatory compliance and audit requirements |
| Financial Transaction Records | 5 years after each transaction | AML compliance, tax audit, dispute resolution |
| Gaming Activity Logs | 3 years after account closure | Responsible gaming monitoring and fraud prevention |
| Support Communications | 3 years after last contact | Quality assurance and dispute evidence |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
| Technical / Log Data | 13 months from collection | Security monitoring and fraud detection |
| Responsible Gaming Records | 5 years after account closure | Player protection obligations and regulatory audit |
Upon expiry of the applicable retention period, pk399 will securely delete or anonymise personal data so that it can no longer be linked to any individual. Where anonymisation is technically not feasible, data will be securely destroyed using industry-standard methods.
As a pk399 player whose personal data is processed by pk399, you hold the following rights in relation to your personal data. pk399 is committed to honouring these rights fully and without undue delay:
You may request a copy of all personal data pk399 holds about you at any time. We will provide this in a structured, commonly used format within 30 days of your verified request.
If any personal data held by pk399 is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay. Contact support to initiate a correction request.
Also known as the "right to be forgotten", you may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
You may request that pk399 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or a legitimate interest objection is being assessed.
Where processing is based on your consent or a contract, you may request that pk399 provides your personal data in a machine-readable format, or transfers it directly to another controller where technically feasible.
You may object to processing based on pk399's legitimate interests, including profiling for personalisation purposes. You also have an absolute right to object to processing for direct marketing at any time.
How to Exercise Your Rights: To submit any data rights request, contact pk399's data compliance team at [email protected] or via the 24/7 live chat on the pk399 platform. Please include your registered email address and the specific right you wish to exercise. pk399 will verify your identity before processing any request to ensure your data is not disclosed to or modified by unauthorised persons. We will respond within 30 days. In complex cases, we may extend this period by a further 60 days with prior notification.
pk399 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following controls:
Your Role in Security: While pk399 takes every reasonable step to protect your data, the security of your account also depends on you keeping your login credentials confidential. Never share your pk399 password with anyone — including individuals claiming to be pk399 support staff. pk399 will never ask for your password.
The pk399 platform is strictly intended for use by adults aged 21 years and above. pk399 does not knowingly collect personal data from individuals under the age of 21. The registration process includes mandatory age declaration, and pk399 conducts KYC verification to confirm that all account holders meet the minimum age requirement.
If pk399 becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated data will be reviewed by our compliance team, and the account will be closed in accordance with our Terms & Conditions. Any deposits held in the account will be returned to the payment source after verification.
If you are a parent or guardian and believe that a minor in your household has accessed or registered on pk399, please contact our support team immediately at [email protected] so that we can take prompt action to secure the account and address the situation.
pk399 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the pk399 platform's features and services. Where changes are material — meaning they significantly affect how your personal data is used or your rights as a data subject — pk399 will notify active players via the email address registered to their account at least fourteen (14) days before the changes take effect.
The "Effective Date" displayed at the top of this Privacy Policy will be updated each time the Policy is revised. We encourage you to review this Policy periodically to stay informed about how pk399 protects your data. The most current version of this Policy is always available at https://pk399.vip/privacy-policy.
Your continued use of the pk399 platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not accept the revised Policy, you should discontinue use of the platform and contact support to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk399 handles your personal data, please do not hesitate to get in touch. Our data compliance team is available around the clock and will respond to all privacy-related enquiries with care and professionalism.
Data Compliance Team — pk399
Email: [email protected] (plain text — not a clickable link)
Live Chat: Available 24/7 on the pk399 platform
Response Time: Acknowledgement within 5 business days; full response within 30 days
Serving players across Karachi, Lahore, Islamabad, Faisalabad, and all of Pakistan
If you are not satisfied with pk399's response to a data rights request or privacy complaint, you have the right to escalate your complaint to the relevant data protection authority or regulatory body in your jurisdiction. pk399 will cooperate fully with any such authority in the resolution of player data complaints.
Six core data protection principles that govern every aspect of how pk399 handles your personal information.
Your data is collected for specific, documented purposes only. pk399 will never repurpose your data for activities unrelated to the delivery of our gaming services and legal compliance obligations.
All data in transit is protected by TLS encryption. Sensitive data at rest — including KYC documents and PKR financial records — is encrypted using AES-256 standards at all times.
Identity documents submitted for KYC are stored in isolated, access-controlled environments. They are used solely for age verification (21+) and regulatory compliance — never for marketing or third-party sharing.
pk399 collects only the data strictly necessary to deliver a safe, regulated gaming experience. We do not collect superfluous data, and we delete or anonymise data as soon as its retention purpose expires.
Full JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank payment credentials are never stored on pk399 servers. All payment data is tokenised and processed directly by our regulated payment partners.
This Privacy Policy is reviewed and updated at least annually, or whenever material changes occur in our data practices or applicable law. Players are notified of significant updates by email 14 days in advance.
Your data is in safe hands at pk399. Experience Pakistan's premier online casino with complete confidence — PSL cricket betting, premium slots, live dealer games, and full PKR support. 21+ only. Play responsibly.
Internationally licensed | PKR supported | 21+ only | Responsible Gaming enforced